Understanding that Claims service is at the heart of an insured-insurer relationship, our Claims philosophy is to ‘to achieve fair and timely settlement through proactive management of each claim in a customer friendly and transparent manner. ‘Our aim is to help our customers quickly tide over the financial loss arising out of the incidence of a covered peril so that they can get back to normal ‘Life & Business As Usual’.
Towards this end, Universal Sompo will have in place a slew of operating methodologies and processes primed to give our customers the attention benchmarked to international ‘best service standards’. The company will strive to implement its service standard module that sets down time frames for every customer interaction activity. Immediate phone pick-up, prompt return of calls and written communication, with similar guidelines for Policy Issuance and Complaints Redressal.
Our 24 hours Helpline, SMS and web enabled service platform for customer guidance, claim forms, processes, Do’s and Don’ts, FAQs, minimal documentation, cashless claim settlement, pan India network of service providers, quality screened partners, on-account payment in case of large loss are some other efforts to ease claimants’ anxieties and to make sure that our customers get the best possible service at all times.